It is a very frustrating situation if your SASSA often declines SRD (R350) grant applications under the reason “other source of income identified”. WHAT DO YOU DO?
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What Does “Other Source of Income” Mean?
SASSA works with banks to check if applicants have money coming into their accounts. If the system picks up deposits of R624 or more per month, it assumes that you have another income and disqualifies you from the grant.
NOTE: Even small deposits like money from family, eWallet, cash send, or NSFAS allowances can be flagged as “income.”
Being declined for “other source of income” doesn’t always mean you have a job. It usually means the system has flagged transactions in your bank account.
What To Do If You’re Declined
The best way forward is to appeal each month, monitor your account activity, and update your details with SASSA.
Appeal Every Month
If you’re declined, you must appeal for each specific month.
- Visit the SRD Appeals website.
- Log in with your ID number and phone number.
- Select the declined month and submit your appeal.
- SEE – Steps to Appeal Your R370 SASSA Grant Rejection.
The Independent Tribunal, not SASSA, will review your case.
Check Your Bank Account
Look through your monthly statements. Are there deposits above R624? If yes, that explains the decline. Even small, irregular transfers may confuse the system.
- If possible, ask family/friends to send support money to another account not linked to you.
Update Your Payment Method
If support money is being sent to your account, consider changing your SRD payment method. On the SASSA SRD website, update your details to:
- CashSend/eWallet (linked to your phone number), or
- Post Office collection (less common now, but still an option).
- SEE – How to Update Your SASSA R350 Grant Personal Details
Provide Proof You’re Unemployed
It helps to keep:
- An affidavit stating you’re unemployed.
- A termination letter from your last job.
- Bank statements showing no stable monthly income.
Take these to your local SASSA office if you keep getting declined.
