Recently, we have received a lot of comments from students asking to replace their student email.
Whether you’re a first-year student or already deep into your program, this post provides instructions and help on how to recover or get a new student email.
WHAT IS A REGISTERED STUDENT EMAIL?
Your student email is more than just an inbox. It’s your official line of communication with your university or college. It’s where you receive:
- Class schedules and announcements
- Assignment reminders and feedback
- Access links for online classes
- Financial aid or bursary alerts
- Exam updates and results
That’s why keeping it active and secure is very important.
WHAT HAPPENS IF YOU LOSE ACCESS? You already know the struggles, you might:
- Miss critical academic updates
- Unable to log into learning portals (like Moodle or Blackboard)
- Fail to submit assignments on time
- Lose access to important documents or exam links
Don’t worry, it’s fixable.
Table of Contents
Steps to Take If You Lose Access to Your Student Email
Before anything else, try these:
1. Try to Recover the Email Yourself
- Visit your email provider (Gmail, Outlook, etc.)
- Click “Forgot Password”
- Use your recovery phone number or alternate email
- Follow the verification steps
- If successful, reset your password and log back in.
2. Contact Your School’s IT Department or Student Helpdesk
If the self-recovery fails, reach out to your school:
- Go to your school’s website and find the IT support or student services section
- Write a polite request asking for help to regain access
- Provide your:
- Full name
- Student ID or matric number
- Program and level
- Previous email (if remembered)
- They may reset your password or issue you a new student email altogether.
3. Check if They’ve Issued a New Email
Sometimes, institutions update student email accounts without notice. Ask if a new email has been assigned to your profile.
4. Update All Platforms with Your New Email
Once you regain access or receive a new email:
- Update it on portals like:
- Student portal
- Online learning platforms
- Bursary applications (NSFAS, Funza Lushaka, etc.)
- Internship or scholarship portals
- CVs and professional profiles
REMEMBER TO DO THIS
- Link your student email to a recovery number or an alternate Gmail account
- Log in regularly so it doesn’t go inactive
- Keep your login details safe, preferably in a secure password manager
- Never use your student email for social or risky online registrations
STOP SHARING YOUR STUDENT INFO ONLINE, HERE’S WHY YOU SHOULD PROTECT IT
Your student email, ID number, and portal login details are not just harmless school credentials; they’re digital keys to your academic life.
Sharing them publicly or in untrusted spaces (like WhatsApp groups, Facebook comments, or random websites) can:
- Exposes you to identity theft
- Allow scammers to apply for bursaries, jobs, or grants in your name
- Let others access your academic records and submit fake applications on your behalf
Be Smart. Be Safe.
