Imagine finding out that all your important admission emails are going to someone else’s inbox. This is exactly what happens when a third party (a friend, family member, or agent) applies on your behalf using their email address instead of yours.
This can cause you to miss crucial information like your portal login details (student number, PIN), causing your academic journey to have a rocky start.
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How to Correct Your Student Email and Receive All Your School Updates
There are five ways to update your student email to the most recent one you want to receive all important school mail. Follow the steps below.
1. Contact the Admissions or Student Administration Office Immediately
Reach out to your institution as soon as possible. Explain the situation clearly:
Example: “My mom helped me with my application, but she used the wrong email address instead of mine. I want to update my record with my email.”
Most schools have a dedicated admissions office or help desk for this purpose. You can visit in person, call, or send an official email.
2. Have Your Proof of Identity Ready
To protect your information, institutions will not change your contact details without verifying your identity.
Be prepared to give out this information:
- Full name as on your application
- ID number or passport number
- Student number (if you have received it)
- A copy of your ID card or any official document they require
3. Request a Resend of All Missed Emails
Once your email is corrected, ask the admissions office to resend all important messages you may have missed, especially your:
- Student number
- PIN or password
- Acceptance letter
- Registration instructions
4. Update Your Details in the Student Portal
If your institution uses an online portal, log in as soon as you get your credentials and confirm that your contact information is now correct.
5. Learn from the Experience
When someone is helping you apply, make sure they:
- Use your email address from the start
- Give you all the login details immediately after applying
- Do not keep important communication to themselves
Remember, your student account is private and should be in your control only.
IMPORTANT: Always double-check your contact details before submitting any online application, whether it’s for school, bursaries, or jobs. A wrong email could mean you never see critical updates.
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